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Truworths is Inviting Individuals to Apply for a Call Centre Agent Post
Truworths Job Description
- At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- They’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.
- Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
Employee’s Duties
• Take inbound calls related to E-commerce (online) and Fashion Delivery orders.
• Assist the customer with tracking their orders.
• Assist customers with online profile.
• Liaising with couriers and stores and giving feedback to the customer
• Preparation for contacts answered.
• Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
• Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
• Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
• Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.
Qualifications and Experience• Matric qualification |
Employee’s Responsibilities
• Customer/Client focus
• Effective time management skills
• Attention to detail
• A good deal of accuracy
• Ability to follow set procedures
• The ability to be pro-active and constantly seek a better way of doing things
• Good time management
• Ability to work under pressure
• Able to work in a team and independently
NOTE THE FOLLOWING
| Closing Date | 2024/01/09 |
| Reference Number | TRU231212-5 |
| Job Title | Inbound Call Centre Agent – Ecommerce |
Closing Date
2024/01/09
Reference Number
TRU231212-5
Job Title Inbound Call Centre Agent – Ecommerce
Business Area Credit Service
Job Type Permanent
Location – Country South Africa
HOW TO APPLY
